Your Privacy Matters

Privacy Policy

Last Updated: January 6, 2026

Zyncflow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content creation platform ("Service"). Please read this policy carefully.

1. Data Controller

Zyncflow is the data controller for the personal data processed through our Service. For privacy-related inquiries, contact us at: privacy@zyncflow.com

2. Information We Collect

Information You Provide:

  • Account information (name, email address) via Clerk authentication
  • Content you create and save within the platform
  • Brand voice settings and preferences
  • Payment information (processed securely via Dodo Payments)
  • Communications with our support team

Information Collected Automatically:

  • Device information (browser type, operating system)
  • Usage data (features used, content generated)
  • Log data (IP address, access times, pages viewed)
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Provide, maintain, and improve our Service
  • Process your transactions and manage your account
  • Generate and store content you create
  • Send service-related communications
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve user experience
  • Protect against unauthorized access and abuse
  • Comply with legal obligations

✓ We do NOT use your generated content to train external AI models. Your intellectual property remains yours.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our Service to you
  • Legitimate Interests: Improving our Service, fraud prevention, and security
  • Consent: Where you have given specific consent (e.g., marketing communications)
  • Legal Obligation: When required to comply with applicable laws

5. Third-Party Services

We use the following third-party services to operate our platform:

  • Clerk: Authentication and user management
  • Dodo Payments: Payment processing
  • Google Cloud: Infrastructure and API services
  • Vercel: Website hosting

Each third-party service has its own privacy policy. We encourage you to review them.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in compliance with applicable laws including GDPR.

7. Data Retention

  • Account Data: Retained while your account is active, deleted within 30 days of account deletion
  • Content: Retained until you delete it or close your account
  • Transaction Records: Retained for 7 years for legal and accounting purposes
  • Usage Logs: Retained for 90 days for security and analytics

8. Your Rights

Depending on your location, you may have the following rights:

Access

Request a copy of your personal data

Rectification

Correct inaccurate personal data

Erasure

Request deletion of your data

Portability

Receive your data in a portable format

Restrict Processing

Limit how we use your data

Object

Object to certain processing activities

Withdraw Consent

Withdraw previously given consent

Lodge Complaint

File with a supervisory authority

To exercise your rights, contact us at privacy@zyncflow.com or use the settings in your dashboard.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

  • Right to know what personal information we collect and how it's used
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your rights

We do not sell your personal information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for authentication and basic functionality
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will promptly delete it.

12. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, secure authentication via Clerk, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related inquiries:

Email: privacy@zyncflow.com

For general support:

Email: support@zyncflow.com

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